A Few Reviews From the 1,500+ Buyers and Sellers We've Helped
We met Kathy Sullivan at an open house for one of her listings. Her enthusiasm for that home (which we did not buy), along with Terry’s sophisticated analytical work, caused us to select “The Sullivan Team” as our go-to broker for buying and selling two homes. In the past, we’ve worked with other brokers in the Boston area and there is simply no “comp” for Kathy Sullivan. She is in a class by herself, as is Terry.
They are both very skilled professionals, and other reviews have quoted many examples of why they are so good to work with and why they are so good at what they do. Some of the qualities that set them aside from other brokers -- their intellect, integrity and work ethic.
Terry is one of the smartest guys in the business. He has created proprietary technology to collect and analyze massive amounts of data to help sellers price their property to the maximum and expedite the time frame for closing. This goes far beyond general expertise and surpasses the normal evaluation of “comps”.
Kathy has a work capacity far beyond the norm. She is simultaneously tracking every detail of the deal, anticipating issues, communicating with all parties, and negotiating towards the end goal. Kathy doggedly pursues every opportunity for her clients, but she is also fair, reasonable, and creates an infectious can-do atmosphere that propels the deal to completion.
You could not ask for better representation no matter if you are a buyer or seller (and we have been both).
Kathy Sullivan and her team worked with us as a buyer's agent when searching for our first home. Upon meeting Kathy, we knew instantly that her real estate expertise and knowledge of the North Shore would be beneficial in finding us a house, but we never expected the level of committed and care that we got throughout the process.
We had a unique house hunting situation, as we were initially living abroad when we started our search AND due to have our first child within only months of wanting to find and buy a home. When the search became frustrating, and we were ready to throw in the towel and rent something after touring a dozens of houses, Kathy lifted our spirits, telling us to hang in there because our house was still out there and she'd find it for us...and she was right!
The day we found our home, Kathy rearranged her Saturday evening plans to meet us in her office so we could go over paperwork and finalize an offer before the open house the following day. She had done her homework before meeting us, explained the research, and helped us arrive at a price that was competitive. She worked with us until 10pm that evening, making sure that all of our questions were answered and that we felt comfortable and confident with our offer. Her hard work and determination paid off when the following evening (less than 24 hours later) our offer was accepted by the sellers without a counter-offer!
When it came time to inspect the home Kathy was right there, making assessments and putting in her own opinion when necessary. We valued the fact that she was mindful of our investment, but also had the knowledge to guide us when making decisions that might affect our purchase or our home in the future.
Our house closed in less than a month. Kathy was relentless while working with the brokers and lawyers to make sure our closing date was not missed. The closing went smoothly, and we were able to move into our house just in time to give our baby the home we always wanted.
And, on top of all that, the entire Sullivan Team was a joy to work with. We feel like we've not only gained a real estate partner, but friends that we'll maintain a relationship with far beyond the purchase and sale.
I cannot recommend them highly enough for buyers and sellers in search of the best representatives on the North Shore.
Thank you Sullivan Team! We can proudly say, that we are finally home!
Sold a home in 2012.
We hired Kathy and Terry Sullivan in 2012 to sell our 4-bedroom home in Salem and purchase a smaller home. They provided us with excellent and accurate advice and personal attention. Buying and selling a home can be stressful. Kathy eliminated the stress and worries that go with buying and selling properties. We highly recommend them for all of your real estate needs.
08/12/2012 - user0163381
Sold a Multi Family home in 2012 for approximately $350K in Lynn, MA.
We have engaged the Sullivan team in both a home sale and a purchase in the past 5 years. Thoroughly professional, skillful and (yes) kind. They are a nonpariel, on a level above the rest of the field when it comes to attentiveness and guidance through the quagmire of inspections, negotiations, banking and closing. I would not hesitate to recommend them to family and friends.
Bought a Condo home in 2011 in Swampscott, MA.
Kathy Sullivan worked with me as a buyer's agent and I can't say enough about how professional and personable she is! I had a limited budget and search area and she worked diligently with me to find the right properties to view. Once settled on a short sale, she was wonderful and attentive as her role expanded from real estate agent to liason, counselor & advisor in the roller coaster ride that went on for several months. And always a friend in the process. Also, their website is extremely well designed to aid in the process of searching for homes and transmitting information directly to them to set up appointments. I would highly recommend Kathy and her team whether you are looking for a buyer or seller's agent.
Bought a home in 2011.
Kathy and Terry Sullivan are worth their weight in gold. They were professional in every sense of the word, are truly experts on the North Shore, and helped us find a wonderful home that perfectly suits our wants and needs. We could not have been happier with their service and the relentless attention to detail they showed throughout the process.
When the search became frustrating, and we were ready to throw in the towel and rent something after touring a dozen houses or more, Kathy lifted our spirits, telling us to hang in there because our house was still out there. How right she was!
Every aspect of the transaction was anticipated and handled promptly, thoroughly and precisely. When the time came to make an offer, Kathy was not content to just let us throw a dart at the board. She did her homework, explained the research, and helped us arrive at a price that was competitive and accepted by our sellers without a counter-offer.
When it came time to inspect the home, Kathy was no wallflower. She was right there, making assessments of the home's pros and cons, always mindful that a conscientious buyer must consider the positives and negatives of reselling the property when/if the time comes.
Closing went smoothly. Kathy and Bonnie, her assistant, kept us in the loop every step of the way. Nothing escaped their careful stewardship of our purchase.
And, on top of all that, the entire Sullivan Team was a pleasure to work with. We feel like we've not only gained a real estate partner but new friends.
I cannot recommend them highly enough for buyers and sellers in search of the best representatives on the North Shore.
Thank you Kathy and Terry! We're home at last!
Just a short note from me to you and your team to sing praises and thank you for a job well done, and I mean done!
It is important to put in writing just how good you and your team are. Never in twenty-five years of doing business have I come across an organization such as yours.
Your professionalism, attention to detail, timeliness, courtesy, knowledge of your industry, related industry contacts to get the job done, follow-up and above all, TENACITY! These and many other qualifies not mentioned here are unmatched almost anywhere in the business today.
I can’t thank you enough for all your hard work. Given the circumstances under which you had to work I don’t know that anyone else could have sold this property for me. The dedication you and your team put in are unequaled anywhere and I wish you all the best of luck in your endeavors.
Please feel free to share this note with anyone who has the slightest question about who is the best Realtor to get the job done!
I want to thank you for your efforts in assisting me with the recent sale of my condominium. Your sincere attention to my needs and dedication to meeting my criteria for this sale are indicative of the quality of personal service you provide to your clients.
I am extremely grateful for the extra time and effort you spent with me to assure that the entire transaction and its activities were painless for me. You guided me through the process and kept the different parties together and focused on the sale. In my opinion, you exemplify the highest standards of professionalism and customer service.
Throughout the duration of the sale, I particularly appreciated your continued pleasantness, helpfulness, and above all, your availability to answer any query or to assist further in any way. These attributes lent themselves to the smooth completion of the sale. You can be sure that any future need of mine in real estate will be presented to you - and I am fully confident the results will be the same.
Once again, I thank you for your assistance, your patience and encouraging attitude.
Very sincerely yours,
Michael D. Hill
It was a true pleasure working with Kathy Sullivan and the Sullivan Team. It was our first experience buying a home, and we were not quite sure what to expect. Once we began working with Kathy, we realized that her thoroughness and professional style were truly top notch. Her personal involvement in each step of our buying process made us realize how much she enjoys her job and made things so much more enjoyable and relaxing. We were constantly amazed at how fast and smoothly everything moved along. Kathy covered all the bases, kept us fully informed of each step, and made our lives 100% easier! The entire process, from attending the open house to signing the final paperwork, took under 2 months. We are now happily moved into our new home and have Kathy and the Sullivan Team to thank for everything!
Thanks to you and your team for all the support and patience. It was great to know that we had a team of experts on our side! Your knowledge of the market and buyers, sellers and other agents’ minds really boosted our confidence, especially since this was our first time buying a home! Thank you again! (We’ve been recommending you every chance we get!!!)
Alan & Pete
Thanks also to Terry, KT, Diane, Blaze and the rest of the team!
Just a note to wish you a Happy Christmas and a full New Year. Without the daily updates from your office, I would not have known about 11-13 Buxton Court the day it went on the market.
As you know, we put in a full price offer by sundown that day, because you were fast getting the appointment. If we hadn’t gotten there that day, I would not have been in the full price race!
So for a few extra dollars, with your help in negotiating, I got the property.
Thank you so much for the information, logistics, negotiations, and follow-through you did for the sale. I look forward to working with you in the near future.
Kathy and the Sullivan Team,
We would like to give our highest recommendations for the services provided by Kathy Sullivan and the Sullivan RE/MAX Team. The qualities that we feel set Kathy apart from other Realtors are:
1) Listening. By listening to our needs, wants & lifestyle, Kathy was able to help us narrow our search and cut our time looking at houses. We only looked at houses that met our needs. When we had jitters about our decision and needed to see another town to establish a better market benchmark, Kathy spent the time showing us what we needed to see to feel totally comfortable with our decision. There were no high-pressure sales tactics.
2) Follow-through. Kathy tenaciously followed through on all outstanding issues -- everything from locking in a paint contractor promised by the sellers to making sure that the contracts accurately reflected our criteria.
3) Accessibility. Kathy was with us from start to finish. She did not hand us over to an assistant once the P&S was signed. She promptly returned our calls, kept us informed every step of the way and answered all of our questions in layman’s terms.
4) Professionalism & Dedication. Kathy has a tremendous knowledge of the North Shore Real Estate market and through use of technology was able to help education us on the market. When we decided to make an offer on our house, she pulled up all sales of similar houses in the area, to determine that the house was priced competitively. Kathy’s professionalism and dedication was evident in everything she did.
House buying, especially for first time buyers can be a stressful experience. Working with Kathy and the professionals that she put us in touch with, ensured that we had a smooth, headache free transaction.
We can’t say enough...except, thank you to Kathy Sullivan and the Sullivan Team for a wonderful experience. We’re telling all our friends.
Kathie Barnes & Scott Corner
Please accept this letter as extending my sincere thanks for your assistance in selling my property. It was truly a pleasure working with you and I knew from the start that good things would happen. You were always available and ready to answer any of my questions. My past experience with brokers is that a return call within two weeks is acceptable practice. I run my business the same was as you and feel that my clients should be able to hear back from me at least within 24 hours.
Aside from your terrific communication skills, you really were on top of things all the way. You never made any guarantees about what would happen - but I must say you were always right in your assessments regarding all aspects of the transaction.
Thanks again for a truly spectacular effort!
David F. Bander
To Whom It May Concern:
Before we listed our two-family property in Beverly with the Sullivan Team early this year, our rental agent told us on several occasions that our tenants were not in the position to buy our house. Within several days after listing our property, Kathy convinced these tenants, who had been looking for a house off and on for fifteen years, to offer more than full price!
Besides bringing us a terrific price for our house, the Sullivan Team paid meticulous attention to detail to ensure a quick and smooth closing. When the lender’s attorney cancelled our closing at the last minute due to a previously undiscovered title problem, we panicked. Kathy and her husband, Terry, gave us daily does of sympathy and worked with us to negotiate a solution.
Kathy and the Sullivan Team were professional, courteous, patient, and helpful. My husband Brian and I highly recommend them.
Very truly yours,
Monica S. Staaf
Dear Kathy & Terry:
It was a pleasure working with you over the past several weeks searching for our perfect home. We were very impressed with the entire Sullivan Team!
The knowledge of your group truly made our search that much easier. The most impressive service you had to offer was the daily listing of available homes we received via e-mail. This tool is incredibly efficient for professionals who have busy schedules. Especially, in these present market where buyers have to react quickly if they are interested in a given property. We have spoken to several friends and colleagues about your services and the expertise we experienced.
Kathy, personally thank you for all your support during the entire process. Your patience and professionalism continued even after the owner accepted our office. You were there throughout the entire process, making the steps easier to understand during a stressful time.
As a result, we have made new friends on the North Shore and look forward to referring friends your way and working with you on the purchase and sale of our next home.
Don & Nancy Criniti
It has been a hectic few months since moving but without your help it would have been far more difficult. I was so impressed with your responsiveness to all my questions and concerns, even if they did not have to do directly with the buying of my new house. For instance, you gave me excellent references for a very competent real estate lawyer and a contractor in the area who is tuned in to the needs of the old house owner. You also went above and beyond the usual when you put together a list of reputable equestrian facilities in the area that would be suitable for my horse.
I want to thank you for your expertise on antique houses and your guidance through the intricacies of home buying in the nineties. It was so comforting to have such a competent buyer’s agent who could represent me through all the negotiations. You were always responsive, patient, and knowledgeable. Your marketing materials and Email communications were invaluable. I am extremely grateful for everything and hope that we will be able to stay in touch. I will be delighted to refer your services to friends and family who are planning a move.
Nancy T. Newton
Dear Kathy and the Sullivan Team:
Well, you did it again! The kids and I are settling into our new home and I wanted to take a moment to thank you, KT, Kathy B, Terry and Diane for all your help making this move smooth. It’s hard to believe we’ve had six transactions together in five years - you make it so easy! But from our first transaction - my first purchase and so very pregnant - to this most recent, your team has done a superb job on both the buy and sell side.
It’s difficult to identify one factor that makes you so good to work with. On the sell side, it starts with the amazing pricing analysis you and Terry do, which makes the competitive offerings very anemic and amateur. You pricing is based on data, not supposition, and backed up by rigorous, well documented analysis. Then yo follow up with comprehensive, innovative marketing plans - not just an open house and an advertisement, but a thought out program of the most marketable attributes to various buyer groups and an aggressive followup plan that is executed by your entire team. The brokers tour. The design and placement of the advertisements. The additional marketing materials to provide to buyers. For my antique house in Beverly, you even got me a cover article in the real estate section of the local paper. You cover all the bases. Once the deal is brewing, you offer realistic, informed, straightforward negotiating advice that have my best interests at heart. You leave me in the driver’s seat, well armed with the pros and cons of all my options. Then the closing process - you have a well oiled machine that can - and has - handled every curve ball thrown at it with grace and skill. Throughout it all, you and your team are always available and always informed on the current status - how do you do it?
On the buyer side, your web program is the best for providing timely, comprehensive information on the market. I never would have gotten this house without the daily email of new listings. On the negotiations and inspection processes, there have been more complications, all of which your team handled beautifully. The extra effort to dig up the building permit status on my Danvers house saved me major headaches in the long run and provided documented data to negotiate with. And the contractor you arranged was first rate.
So congratulations to you and the extraordinary team you have built. You truly are first rate, and clearly have a lifetime client in my family.
Many thanks, once again.
Alison, Kyle and Lauren White
Now that Nancy and I are settling into our new home, I am happy to respond to your questionnaire about our experience working with you and Terry. I’ll answer your questions first, and then add a few comments of my own.
Why did you choose to work with us? It was a real no-brainer. When we decided to relocate to the North Shore, I looked up the web pages of three or four realtors and sent our inquiries. You were the first to reply, your response was the most enthusiastic, and your web page was always informative and up to date. You took the time to show us a range of possibilities, zeroed in quickly on our needs, and were imaginative in meeting them. Even your receptionist recognized my voice on the phone after the second call. Given that kind of treatment, how could I be satisfied working with anyone else?
What were the highlights of our working together? The real highlight was getting the house we wanted, which we never could have done without you. But there were also three moments along the way that were revealing. The first came when you drove us past a listing that we planned to see later--until you saw how enthusiastic we were about it. While Nancy and I were peeking in the windows, you were on the cell phone with the listing agent, trying to get us inside immediately. That’s when I realized you weren’t one to waste time. The second was a few days later, when we were preparing an offer on a very competitive property. Terry joined us and the two of you battled back and forth about the precise details of the offer until you were both satisfied. That’s when I realized that the “Sullivan Team” wasn’t just a slogan; you were a real team, with high expectations of one another. The last highlight came when that offer turned out to be unsuccessful, and you were more upset than we were. That’s when I realized that you don’t like to lose. So those were the highlights for me--learning that you move fast, you work as a real team, and you don’t like to lose. That’s when I knew we were going to end up with the house we wanted.
What could we have done better? Well, maybe one little thing: suggesting that we establish a local checking account in advance of the closing. We should have thought of that ourselves, but a reminder would have been helpful.
What did we do that you liked? Everything. Most of all, we liked the fact that you really were working for us. At every point along the way, you were clearly on our side--assessing locations, evaluating asking prices, raising questions, pointing out potential problems, recommending attorneys and home inspectors--right down to arranging the time and place of the closing for our convenience.
May we use you as a reference? Only if you want me to tell the truth. Here’s what I’d say to anyone who asked:
“If you’re considering buying a house in the North Shore area, you can’t do better than the Sullivan Team. There are lots of good brokers around, but three things put the Sullivans at the top of the list: attitude, teamwork, and reputation.
“When they’re working with you as a buyer, the Sullivan’s attitude is that they are your agent. They’re on your side every step of the way, and when you’re trying to buy a house in a seller’s market like the North Shore, that’s a tremendous advantage.
“The Sullivans really do work as a team. That starts with Kathy and Terry, of course, but it extends to every member of their staff. We worked with them for two months to find the exact house we wanted and close the deal, and there wasn’t a moment when we didn’t have the full support of everyone in their office.
“Finally, the Sullivan’s reputation is a real asset to you as a buyer. Over the years, they have earned the respect of other brokers and agents, mortgage lenders, attorneys, city officials, home inspectors, contractors--everyone you need, or might need, to get the best possible deal on the best possible house.
“Those are the reasons the Sullivan Team is at the top of my list. You can’t do better.”
Kathy, those are the answers to your questions. What can I add as a comment: Only this: Thank you. We couldn’t have done it without you.